When new customers visit our showroom, it is common that they see a lot of flooring options they like and are immediately drawn to that flooring type merely because of it’s look and how well it would match their home’s decor. Though it is important to select a type of flooring that improves the look of your home, it’s even more important to select flooring that is quality, durable, has longevity, and is always working in your favor when life happens! 

We think that new floor shopping should be a similar process as new car or house shopping. Be prepared, do your research, and ask the professional a ton of questions. But what are the most important questions to ask? Because there are never-ending options to choose from, and we want you to feel 100% confident and prepared before you step into a showroom, here are our top 10 questions we suggest you ask yourself and a flooring professional before making a purchase decision: 

1. Which room is the new flooring going in? 

Are you tiling a bathroom? Wanting laminate in your living room or kitchen? Determining the kind of floor to choose is dependent on what the traffic area is of that room, what it’s purpose will be, if there will be the potential for water spillage in the area, pets, small children, etc. Your flooring professional will be able to point you in the right direction of what floor performs best in each room of your home. 

2. Does anyone in your home have allergies? 

There are special brands of carpet that helps reduce the bonding of allergy-aggravating particles to the carpet fibers which has been known to trigger asthma and other allergy symptoms. Ask a carpet professional to show you samples of carpets that are designed to minimize buildup of dust and allergen particles. 

3.  Have you factored in additional costs to your budget?

Be sure to ask “What are some fees I should prepare for in case something goes wrong?” or, “If the project takes longer than planned, will I be charged for extra labor time?” Asking these types of questions will keep you safe from any unwanted surprises. 

4. Is the flooring company or contractor licensed and insured? 

Ask for a copy of insurance and license. Making sure your flooring company has current copies of these will protect you because of liability - which covers property damage and any injuries caused by the company or contractor’s work.

5. Have you checked for references and online reviews? 

Companies that do great work, have a lot of experience and are trustworthy should have no problem providing you with reviews and customer testimonials OR they should not be hard to find on the company website, Facebook page, etc. See what other people have said about the company and seek out photos of previous work on social media. Doing this will be huge in deciding if they are a good fit for your project. If a company doesn’t have many reviews, ask for them and find out what that is. Keep in mind that every business is going to have 1 or a few negative reviews - but that is just normal and isn’t a reason to cross them off your list all together. 

6. Do you have pets?

If not, skip this one and keep reading the other questions. If you DO have pets - this question is crucial! For instance, when choosing a carpet, always consider color and the ability to “hide” the little things. A carpet with a little fleck of color is always a good choice as it will hide most dirt or debris tracked in by little paws until you are ready to clean. 

Dogs usually have a tendency to lay in the same place and you may notice rapid soiling in those areas. This is a result of oils on the dogs coat acting as a magnet for dirt and debris so always keep that in mind and have a cleaning plan for those areas. 

And when the inevitable happens and things get messy, our STAINMASTER® PetProtect® carpet is ready, featuring built-in stain protection against even the most beastly pet stains. This pet-friendly carpet is color safe and fade resistant, so when accidents happen, you can clean them thoroughly without worry.

Key features of PetProtect carpet:

  • Resists pet hair

  • Reduces pet odors

  • Easy to clean

  • Exceptional durability and comfort

7. Ask your flooring professional about a “worst case scenario” situation and costs associated - so that you are prepared if something does go wrong - you will know what that is and what it would cost you. Asking questions like this will help you set expectations ahead of time so you can plan ahead and not have any surprises during the process. 

8. Be sure to ask how long the project will take.

This one might seem obvious, but it is always good to have a time frame so you can plan accordingly and make accommodations to stay somewhere else if the project requires it and any other preparations you may need to make on your end. Be sure to ask them if they will be in your house each day, and if so, during what hours, on weekends etc. 

9. Ask what is involved in the cleanup process after the job is done: 

Will they place plastic down in all surrounding areas of your home? Will there be a lot of dust that they will cleanup? Just make sure that is all included in your quote. 

10. Will they move/handle your furniture and other home items before the project? And will they move them back into place after it is complete?